Outsourcing

Octa Infinite Solutions is a reputable firm specializing in recruitment, headhunting, staffing, resourcing, and training, leveraging talent to enhance organizational success in today's highly competitive business environment.

Octa Infinite

Informasi

Lowongan

Jakarta Pusat

Job Description:We are seeking a dedicated and professional Customer Service Representative to join our team in the fashion industry. In this role, you will serve as the primary point of contact for customers, addressing feedback, inquiries, and complaints about our fashion products. Your ability to communicate effectively and provide exceptional service will ensure customer satisfaction and loyalty to our brand.Responsibilities• Customer Feedback Management: Handle all customer feedback, including compliments, inquiries, and complaints, with professionalism and efficiency.• Problem Resolution: Investigate and resolve customer concerns related to products, delivery, or services, ensuring a positive outcome.• Product Expertise: Maintain an in-depth understanding of the fashion product line to provide accurate information and tailored recommendations.• Communication: Respond to customer inquiries via phone, email, chat, and social media promptly and courteously.• Customer Experience Enhancement: Collaborate with internal teams to address recurring issues and suggest improvements to enhance the overall customer experience.• Reporting: Document customer interactions, track trends, and prepare reports for management to inform decision-making.Requirements• Education: High school diploma or equivalent; a degree in Communication, Business, or a related field is a plus.• Experience: Minimum of 1-2 years of experience in customer service, preferably in the fashion or retail industry.• Skills: o Fluency in English (both written and spoken) is mandatory.o Excellent communication, interpersonal, and active listening skills.o Strong problem-solving abilities and a customer-centric approach.o Proficiency in customer service tools and CRM software.o Multitasking and time-management skills.• Personal Attributes: Patient, empathetic, and able to maintain a professional attitude in high pressure situations.• Additional Requirements: Flexibility to work in shifts, including we

Retail Customer Service Representative

Customer Relations & Support

DKI Jakarta

Jakarta Timur

Responsibilities • Develop and maintain strong relationships with domestic and international suppliers to ensure a reliable supply chain. • Lead sales initiatives in the beverage and dairy sectors, achieving and exceeding sales targets. • Monitor stock levels, analyze inventory trends, and ensure timely restocking to meet market demand. • Collaborate with technical and chemical teams to maintain and enhance product quality, ensuring alignment with client needs. • Conduct detailed market research to identify opportunities, improve existing products, and expand market reach. • Manage inventory processes efficiently to balance market demand and supply availability, ensuring smooth operations. • Communicate effectively in English (both written and spoken) to liaise with international suppliers and customers. • Foster excellent relationships with customers, ensuring satisfaction and long-term partnerships.Qualifications • Minimum of 3 years experiences in sales within the industrial beverage or dairy sector. • Proven experience working with raw materials for the beverage or dairy industry. • Strong B2B sales experience, especially in selling to factories or industrial clients. • Expertise in dairy products is essential. • Demonstrated experience in inventory management within the context of the beverage or dairy industry. • Bachelor’s degree in industrial engineering, chemical engineering, or a related technical field (preferred). • In-depth knowledge of dairy products and their applications in industrial processes. • Excellent relationship-building skills with a focus on customer satisfaction. • Fluent in English (written and spoken) for effective communication with international suppliers. • Customer-centric mindset with a proven ability to develop and nurture client relationships. • Strong organizational and analytical skills to manage inventory, sales pipelines, and client needs. • Ability to work both independently and collaboratively to achieve sales goals.

Octa Infinite

Customer Service

Sales Representative