IT Consulting

Accord Innovations offers high-end quality IT products and services. We are young growing rightsized company with entrepreneurial culture and entrepreneurial team members passionate with one objective – client satisfaction. Primarily, Accord Innovations is an IT & business consulting, IT services
& solutions company; also dealing with IT solutions and products. Accord Innovations is headquartered at Malaysia with a branch office in Hyderabad, India and capability to serve clients globally.

PT Accord Innovations Indonesia

Informasi

Lowongan

Kota Yogyakarta

We are supporting our client in the e-commerce sector in their search for a English Customer Service Representative based in Yogyakarta. The role offers an exciting opportunity for individuals who meet the following criteria: Requirements:<ul><li>Bachelor’s degree in any discipline</li><li>Fresh graduates are welcome</li><li>Proficiency in English is essential</li><li>Previous experience in customer service is an advantage</li></ul> Key Responsibilities:<ul><li>Ensure service delivery aligns with Key Performance Indicators (KPIs)</li><li>Clarify customer needs and address complex or non-standard issues</li><li>Respond to customer concerns with empathy and professionalism</li><li>Provide courteous, professional customer interactions in line with company protocols</li><li>Maintain comprehensive knowledge of client products/services</li><li>Accurately document and notate accounts as required</li><li>Contribute to efforts aimed at enhancing customer satisfaction and overall business performance</li><li>Promote additional products or services where appropriate</li><li>Track and log customer interactions in the call database</li></ul>

Retail Customer Service Representative

Customer Relations & Support

DI Yogyakarta

Kota Surakarta

We are supporting our client in the e-commerce sector in their search for a Content Moderator based in Surakarta/Solo. The role offers an exciting opportunity for individuals who meet the following criteria: Requirements:<ul><li>Bachelor’s degree in any discipline</li><li>Fresh graduates are welcome</li><li>Proficiency in English is essential</li><li>Previous experience as a content moderator is an advantage</li></ul>Key Responsibilities:<ul><li>Review website content including text and images to ensure it follows company guidelines</li><li>Identify and escalate content that violates guidelines or poses a risk to platform integrity</li><li>Review content to determine if it violates any laws or regulations, such as those pertaining to hate speech, bullying, or harassment</li><li>Document and report trends, incidents, and any content patterns that may need attention</li><li>Work closely with other moderators and report to team leads or supervisors</li><li>Ensure all content handling is confidential and complies with data privacy regulations</li></ul>

Digital Content Specialist

Digital Marketing

Jawa Tengah

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