IT Consulting

We are a game-changing Indonesian SaaS company revolutionizing the loyalty and rewards industry on a global scale.

PT Aksi Visitama

Informasi

Lowongan

Jakarta Selatan

Tada the Game-Changer in Loyalty and Retention!Job OpportunitiesJob Title: Customer Loyalty Team Department: People &amp; OperationsWorking Arrangement: On-siteInformation about the role: The Customer Loyalty Team excels at swiftly handling customer complaints while seamlessly coordinating with both external and internal teams. They ensure every customer interaction is resolved with care, turning challenges into opportunities to strengthen loyalty and enhance the customer experience.Key Responsibility<ul><li>Handle customer inquiries via phone, email, or social media with politeness and professionalism.</li><li>Resolve customer issues promptly and efficiently.</li><li>Provide accurate information about products, services, and company policies to customers.</li><li>Build strong relationships with customers to enhance customer satisfaction.</li><li>Perform administrative tasks related to customer service.</li><li>Offer feedback and suggestions to management for the improvement of customer service.</li></ul>Requirements<ul><li>Minimum bachelor's degree from a reputable university</li><li>Have 1 year of work experience in the technical area</li><li>Open to fresh graduates with strong academic records</li><li>Have a growth mindset and a passion for learning new technologies.</li><li>Strong problem-solving and conflict-resolution skills.</li><li>Excellent organizational skills and attention to detail.</li><li>Excellent interpersonal and communication skills.</li><li>Ability to work independently and as part of a team.</li><li>Able to work in a shifting arrangement time.</li></ul>

Customer Service Analyst

Customer Relations & Support

DKI Jakarta

Tada the Game-Changer in Loyalty and Retention!Job OpportunitiesJob Title: Customer Success SupportDepartment: Client RelationWorking Arrangement: On-siteThe Role: Customer Success Support<ul><li>Registration and Validating Process for New Members</li><li>Maintain Database member</li><li>Encourage redemption for nearly expired point</li><li>Inform the campaign mobile apps</li><li>Target setting for accounts</li><li>Support member for the technical issue</li><li>Maintain the reporting</li></ul>The Candidate:<ul><li>Minimum 1 year of working experience in operational support related.</li><li>Positive, can-do attitude with the drive to continuously learn and improve.</li><li>Proactive, strong business acumen, detail-minded, and adaptable.</li><li>Ready to work in an agile environment with flexibility &amp; owning your responsibility to take up assigned duties.</li><li>Should be a go-getter, self-motivated, results-driven, aggressive.</li></ul>

Customer Service Representative

Administrative & Clerical Assistance

Tada the Game-Changer in Loyalty and Retention! Job Opportunities <ul><li>Job Title: Associate Client Relation</li><li>Department: Client Relation &amp; Project Management </li><li>Working Arrangement: On-site</li></ul>Information about the role: As an Associate Client Relations professional, the goal is to build strong connections, meet client needs, resolve issues, and ensure satisfaction. This involves maintaining relationships, identifying sales opportunities, and collaborating with teams to drive loyalty and long-term success. Key Responsibility: <ul><li>Ensure existing accounts are satisfied through after-sales care and by gathering and utilizing feedback.</li><li>Research industry trends and advise colleagues on client strategy and potential sales opportunities.</li><li>Draft proposals and presentations on business solutions, products, or services for clients.</li><li>Act as the point of contact for complaints, escalating issues when necessary.</li><li>Ensure contract terms are adhered to by both the company and clients.</li><li>Monitor program performance metrics regularly.</li><li>In project management, develop detailed project plans, involve relevant stakeholders, and ensure technical feasibility to track progress effectively.</li></ul>Requirements:<ul><li>Minimum 1-2 years of experience in Account Management or related fields.</li><li>Exposure to the tech and startup space.</li><li>Active participation in community or college organizations.</li><li>Strong communication skills, both written and verbal, for interacting confidently with colleagues and clients.</li><li>Creativity in identifying new sales opportunities, proactive behavior, business insight, and attention to detail.</li><li>Ability to analyze data and reports to provide valuable insights to clients and the company.</li><li>Strong presentation skills, able to convey information clearly and persuasively.</li><li>Proven ability to build and maintain strong client and business partner relationships.</li><li>Proficient in conflict resolution and managing challenging situations professionally.</li></ul>