Admin Assistant (Customer Services)

Key Responsibilities:

• Handle customer inquiries and resolve issues via email, and chat in a professional manner.

• Maintain customer records and update information in the system accurately.

• Coordinate with internal teams to ensure timely responses and solutions for customer needs.

• Prepare reports and documentation related to customer interactions and service quality.

• Assist in administrative tasks to support the customer service department.

Requirements:

• Bachelor’s degree in any field, preferably in English literature or any related field.

• Excellent communication skills in English, both written and verbal.

• Strong organizational and multitasking abilities.

• Proficiency in using computers and familiarity with Microsoft Office and Google Workspace.

• Previous experience in customer service or administrative roles is a plus.

• The candidate must be willing to work in a hybrid setting, combining both on-site and remote work.

• Willing to work shifting day shift & Night Shift

Preferred Skills:

• Strong attention to detail and problem-solving skills.

• Ability to work well under pressure and handle challenging situations with a positive attitude.