Admin Customer Service

Key Responsibilities: * Handle and respond to customer inquiries, complaints, and needs via WhatsApp, telephone, and other communication channels. * Manage and process customer orders accurately and in a timely manner. * Follow up on orders, prepare invoices, and ensure customer satisfaction. * Address customer complaints professionally and provide appropriate solutions. * Perform data entry, administrative tasks, and compile sales or order reports. * Coordinate with the operations team regarding the fulfillment of customer orders. Candidate Profile: * Minimum of 6 months experiences in the same position, fresh graduate are welcome. * Possesses good communication skills and a friendly demeanor. * Detail-oriented, responsive, disciplined, and responsible. * Proficient in using Microsoft Office or Google Workspace. * Experience in Customer Service or administrative roles is an added advantage.