Assistant to Operations Manager

- Oversee and ensure smooth day-to-day villa operations, maintaining efficiency across all departments - Uphold exceptional guest experience standards by proactively addressing guest needs and service quality - Coordinate and support cross-department teams including housekeeping, maintenance, and guest services - Identify operational challenges and implement effective solutions to improve workflow and service delivery - Assist in performance monitoring, reporting, and achieving operational KPIs - Manage vendor relationships and ensure all external services meet company standards