Branch Operations (Surabaya)

Description

• Responsible for delivering a high-quality data entry process for loan applications and document uploads into the system.

• Coordinate with various individuals such as surveyors, credit analysts, branch managers, and marketing teams to support operations.

• Review loan applications to ensure data and document completeness, meeting target SLA times.

• Safeguard all loan documents according to standard operating procedures and provide requested documents promptly for audits.

• Safely store collateral documents temporarily at the branch before transferring them to the Head Office.

• Act as a customer service representative at the branch, liaising with the Head Office's customer experience team to address customer issues and questions.

• Responsible for day-to-day branch operations processing, including generating reports and reconciling payments and costs.

• Ensure all contracts, payment information, and welcome packs are sent to customers promptly.

Requirements

• At least a Bachelor's Degree from a reputable university with an excellent GPA, preferably in accounting, finance, economics, or business administration.

• Proficient in Microsoft Office, including Word and Excel, with advanced knowledge of functions such as PIVOT and VLOOKUP.

• Demonstrated experience in managing large data sets.

• Meticulous attention to detail and adherence to given procedures.

• Strong communication skills and ability to effectively communicate process recommendations in operational areas.