Call Center Agent (Bank)

Kualifikasi:

1. Male

2. Min D3/ S1 Education, min GPA 3,00

3. Able to communicate well and smooth/ friendly voice intonation

4. Service Oriented

5. Willing Shifting Schedule (24 Hours)

6. Experienced as an Agent Call Center - in Banking/ service industry min 1 (one ) year Call Center

Job description :

1. Work with a shifting schedule in accordance with the specified schedule

2. Receiving Incoming Calls

3. Answering customer/ non-customer questions related to general information, products and general information about bank

4. Assist in handling customer request related to E-Channel

5. Assist in handling customer/ non-customer complaints

6. Provide solutions to questions asked by customer/ non-customer

7. Input customer/ non-customer data in inquiry, request and complaint received in the register/ Contact Center System Inbound and Ticketing

8. Monitoring ATM

9. Preparing daily report Call Center