Center Manager (Padel)

Responsibilities:

• Ensure padel courts and facilities are maintained to meet safety and quality standards

• Schedule regular inspections and coordinate repairs, cleaning, and maintenance as needed

• Establishing excellent customer experience, effective complaints management to drive customer satistaction

• Develop and manage programs to enhance customer experience, including membership, loyalty and referral/community programs.

• Develop and manage the budget, control expenses, and achieve revenue targets

• Analyze financial data, manage inventory and control costs to optimize profitability

• Create and monitor weekly and Manage hiring, training, and performance of on-site staff, including coaches, guest relations officers, and monthly financial report

• Create schedules, manage shift coverage, and ensure effective manpower levels.

• Monitor daily attendance and monthly staff payroll, coaches commission

• Organize events, leagues, and tournaments to increase footfall and engage members

• Create and manage annual event calendar

• Partner with marketing to promote events and programs to attract new customers and retain members.

Qualifications:

• Bachelors degree in any major

• Experience 4+Years in Sport Center, Hospitality or Venue Management

• Willing to work in the shifting schedule

• Fluent in English

• Work placement in Batam