Collection Team Leader/SPV

Job Description Lead a team and monitor Third Party team's performance to ensure all standards and targets are met. Responsible for overall Third party team operational activities from briefing to debriefing. Manage overall team performance standards and compliance. Liaise with trainer, supervisor, and management to increase collection rate of NPL late users. Perform meeting with the management team to cover performance results and solution or action items.

Requirement Bachelor's degree or equivalent experience, preferably in finance, banking, or a related field. At least 2 years of experience as a Supervisor or Team Leader. Have a strong interest in the financial technology industry. Possess experience in Agency Management (preferred). Exhibit effective coaching, facilitation, presentation, and team building abilities. Proficient in Microsoft Office, Google Sheets, and Google Drive. Demonstrate strong communication, investigation, and negotiation skills Attention to detail and showcase strong analytical skills. Fluent in both Bahasa and English (preferably).