Customer Loyalty Team

Tada the Game-Changer in Loyalty and Retention!

Job Opportunities

Job Title: Customer Loyalty Team

Department: People & Operations

Working Arrangement: On-site

Information about the role:

The Customer Loyalty Team excels at swiftly handling customer complaints while seamlessly coordinating with both external and internal teams. They ensure every customer interaction is resolved with care, turning challenges into opportunities to strengthen loyalty and enhance the customer experience.

Key Responsibility

• Handle customer inquiries via phone, email, or social media with politeness and professionalism.

• Resolve customer issues promptly and efficiently.

• Provide accurate information about products, services, and company policies to customers.

• Build strong relationships with customers to enhance customer satisfaction.

• Perform administrative tasks related to customer service.

• Offer feedback and suggestions to management for the improvement of customer service.

Requirements

• Minimum bachelor's degree from a reputable university

• Have 1 year of work experience in the technical area

• Open to fresh graduates with strong academic records

• Have a growth mindset and a passion for learning new technologies.

• Strong problem-solving and conflict-resolution skills.

• Excellent organizational skills and attention to detail.

• Excellent interpersonal and communication skills.

• Ability to work independently and as part of a team.

• Able to work in a shifting arrangement time.