Customer Relation Officer

Skills & Requirements ;

• F.Max 35 Year Old

• Background Education in Communication, Business, and Marketing.

• Min. 1 year experience as CRO or relevant experience.

• Good negotiation skills.

• Effective problem-solving skills.

• Proficiency in technology.

• Detail oriented.

• Domicile at Balikpapan.

Job Description

• Interacting with customers to understand and address their needs and improving satisfaction levels.

• Resolving customer complaints, providing an appropriate solution and following up to ensure satisfaction.

• Building sustainable relationships and trust with customer accounts through open and interactive communication.

• Maintaining records of customer interactions, transactions, comments and complaints through various platforms, such as Customer Relationship Management (CRM) systems.

• Working closely with the customer service team to manage, monitor and improve processes and relationships.

• Providing customer service feedback to management teams in order to develop strategies and train employees.

• Liaising with other company departments to resolve customer-related issues.