Deskripsi Pekerjaan
- Analyze and Setup CRM business processes and workflows
- Identify opportunities for process improvements and automation to increase efficiency
- Collaborate with TADA (CRM digital System) to Setup CRM Program & System
- Develop training materials and provide support to end-users on CRM system usage
- Monitor CRM system performance and user adoption, recommending optimisation strategies
- Stay up-to-date with industry trends and best practices in CRM to inform recommendations
- Bachelor's Degree in related field
- Minimum 2 years of experience in a business analyst or CRM specialist role
- Strong understanding of CRM principles, tools, and technologies
- Excellent analytical and problem-solving skills with the ability to identify and implement process improvements
- Proficient in documenting business requirements and translating them into technical solutions
- Solid experience in managing CRM system implementations and end-user training
- Familiarity with Agile/Scrum methodologies and project management tools
- Strong communication and stakeholder management skills