Customer Service Agent

- Minimum 2 years of experience in the same position or a similar role - Ability to interact effectively with guests in a luxury resort environment - Strong knowledge of Front Office operations and night audit procedures - Dynamic and creative approach to service standards - Strong communication, interpersonal, and problem-solving skills - Excellent English communication skills (both verbal and written); additional languages are an advantage - Computer literacy (MS Office, PMS such as VHP) - Professional appearance and grooming standards