Customer Service Agent

Requirements: - Diploma/Bachelor’s degree with 1–2 years of experience in Customer Service. - Familiarity with Zendesk or other contact center platforms. - Strong problem-solving, communication, and decision-making skills. - Able to work shifts, including weekends and public holidays. Key Responsibilities: - Handle and resolve customer inquiries and complaints across platforms (WhatsApp, Instagram, Email, KK App, Twitter) via Zendesk. - Escalate unresolved cases to relevant departments with a sense of urgency and professionalism. - Maintain deep knowledge of company products and services to provide accurate and helpful responses. - Contribute to regular customer service reporting and analysis. - Support team leads in improving communication standards and procedures.