Customer Service (MANDARIN SPEAKER)

Qualifications:

• Placement in Semarang

  工作地点：雅加达或三宝垄

• Proficient in Mandarin (minimum equivalent to HSK Level 4 or above)

  精通中文（至少相当于HSK二级及以上水平）

• Fresh graduate are welcome to apply

  欢迎应届毕业生申请

• Fluent in speaking, Reading and writing Mandarin (typing Mandarin characters is preferred)

  流利的中文听说读写能力（优先考虑能够熟练输入中文字符）

• Knowledge in the F&B field is an advantage

  具备餐饮行业相关知识者优先

Responsibilities:

• Communicate with clients in Mandarin

  用中文与客户进行沟通

• Translate documents to and from Mandarin (contracts, official letters, reports, etc.)

  翻译中文与印尼文/英文文件（合同、正式信函、报告等）

• Provide oral interpretation during meetings or discussions

  在会议或洽谈中提供口译支持

• Support company activities (including business development, customer service, and other departments)

  支持公司各项业务活动（包括业务拓展、客户服务及其他部门）

• Assist Customer Service with handling order status inquiries, assisting with order modifications/cancellations, and answering payment-related questions

  协助客户服务部门处理订单状态查询、订单修改/取消，以及支付相关问题

• Assist Customer Service with addressing returns, exchanges, and refunds, handling product complaints, and responding to logistics anomalies

  协助客户服务部门处理退货、换货、退款，解决产品投诉，并应对物流异常情况

• Assist Customer Service with recording customer inquiries as required, providing timely feedback, and offering suggestions

  协助客户服务部门记录客户咨询，及时提供反馈，并提出改进建议