Customer Service

Requirements:

• Minimum Diploma degree preferably communication, marketing graduates

• Maximum age 30 years old

• Have a very good attitude and communication skills

• At least 1 year of job experience or internship experience

• A responsive and problem solving person

• Familiar with shifting schedule

• Must be able to speak English

• Willing to work in PIK - North Jakarta

Responsibilities:

• Manage in receiving and responding to customers via phone, email, and live chat to resolve their issues

• Respond to all customer request in an accurate and timely manner

• Have knowledge about products (product knowledge) or services offered by the company

• Provide information that customer want about a product as complete as possible

• Generate service report containing user feedback, complaints and suggestions