Customer Service (L1) - S1 PSIKOLOGI - ENGLISH SPEAKER

About the Assignment:

- Guide our consumer and partners in using our products

- Manage service enquiries and disputes arising from our consumer and partners

- Provide excellent customer service to our consumer and partners base

- Maintain good relationships and community building efforts with our consumer and partners

The Core Objectives:

Level 1 Responsibilities

Level 1 is responsible for identifying initial reports that are relatively straightforward but still require a thorough understanding of details, including the following: Incident Monitoring: Continuously monitor and detect security incidents or events that require an immediate response. Initial Assessment: Conduct an initial evaluation of reported incidents to determine their severity and prioritization for handling. Initial Response: Take preliminary actions to mitigate or contain the impact of an incident, such as disabling at-risk accounts or isolating affected systems. Incident Documentation: Record all incidents and actions taken in the incident management system for reference and further analysis. Communication: Coordinate with other teams and relevant stakeholders to ensure that all necessary parties are informed. Incident Escalation: Escalate incidents to Level 2 IRT or other specialists when more in-depth handling is required. Essential

Experience / Criteria (Mandatory):

-Min S1 Psycology With GPA 2,75

-Min Fresh graduate and max 2 years in the same position (entry level)

-Willing to work in the shifting schedule

-Experience in customer service area

-Clear Articulation and good communication in Bahasa -Sense Of Empathy

-Able to set the friendly tone (Smiling Voice) -Good analytical skill

-Typing skill with WPM 50 & Accuracy 90% -Fast response, effective and efficient in working

-Able to work within dynamic environment -Vaccinated min 2 Doses "

-Minimum able to speak basic English, however, MUST be able to write in English Required