Customer Service Profesional

WERE #HIRING: Customer Service Professional

Location: Cikarang
Industry: Manufacturing
Employment Type: Contract

Were looking for a Customer Service Professional to support our clients customer service and order fulfillment operations. This role will focus on managing customer orders, coordinating deliveries, and working closely with internal teams to ensure smooth and timely order fulfillment.

Key Responsibilities:
- Process and follow up on customer orders from order receipt through delivery.
- Coordinate with internal teams such as Sales, Production, Warehouse, and Logistics to ensure timely order fulfillment.
- Monitor order and delivery status and proactively provide updates to customers.
- Handle customer inquiries, requests, and complaints professionally and ensure proper follow-up.
- Maintain accurate order-related documentation and support administrative processes related to customer service and delivery.
- Support reporting and other customer service activities as required.

Requirements:
- Bachelors Degree in any relevant field.
- Minimum 12 years of experience in Customer Service, Sales Administration, Order Management, Sales Support, or a related role.
- Experience in a manufacturing, garment, textile, or other B2B environment is highly preferred.
- Familiar with sales order processing, delivery coordination, and order fulfillment.
- Good communication and coordination skills, with the ability to work with customers and cross-functional teams.
- Good command of English, both written and spoken.
- Proficient in Microsoft Excel and comfortable working with data and reports.