CUSTOMER SERVICE SUPPORT BALIKPAPAN (EX BANKING)

About the Assignment:

- Guide our consumer and partners in using our products

- Manage service enquiries and disputes arising from our consumer and partners

- Provide excellent customer service to our consumer and partners base

- Maintain good relationships and community building efforts with our consumer and partners

- Support projects from all verticals including registration, acquisition, sales transaction, and conduct training

The Core Objectives:

- Educate consumers and partners on Grab products, promotional campaigns, as well as troubleshooting when they have difficulties.

- To resolve consumers and partners problems quickly and effectively with empathy and care.

- Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc).

Essential Experience / Criteria (Mandatory):

-Min D3/S1 any major With GPA 2,75

-Clear Articulation and good communication in Bahasa

-Experience in customer service area -Experience in sales area

-Typing skill with WPM 50 & Accuracy 90% -Sense Of Empathy

-Vaccinated min 2 Dose

-Energetic and agile

-Min. Fresh graduate and max 2 years in the same position (entry level)

-Attention to detail -Adaptive with dynamic changes

Desirable Experience / Criteria (Preferred):

Able to speak English with minimum passive communication