CUSTOMER SERVICE SUPPORT COORDINATOR (CS) - AREA MEDAN

About the Assignment:

• Guide our consumers and partners in using our products

• Manage service inquiries and disputes arising from our consumers and partners

• Provide excellent customer service to our consumer and partners base

• Maintain good relationships and community-building efforts with our consumers and partners

• Support projects from all verticals including registration, acquisition, and sales transaction.

The Core Objectives:

• Educate consumers and partners on products, and promotional campaigns, as well as troubleshoot when they have difficulties. -

• To resolve consumers' and partners' problems quickly and effectively with empathy and care.

• Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)

Essential Experience / Criteria (Mandatory):

• Min D3/S1 any major With a GPA of 2,75

• Clear Articulation and good communication in Bahasa

• Have experience in the customer service area

• Have experience in the sales area

• Typing skill with WPM 50 & Accuracy 90%

• Sense Of Empathy

• Has vaccinated 3 dose

• Energetic and agile

• Min. Fresh graduate and max 2 years in the same position (entry-level)

• Attention to detail

• Adaptive to dynamic changes

Desirable Experience / Criteria (Preferred): Able to speak English with minimum passive communication