Customer Service

Persiapan Dokumen AdministratifKeterampilan Layanan PelangganMemahami Manajemen Hubungan Pelanggan

- Bachelor's degree or equivalent experience - Strong communication and problem-solving skills - Customer-oriented with a positive attitude - Knowledge of banking products and services - Ability to handle customer inquiries and complaints - Proficient in English (both written and spoken) - Previous experience in customer service (preferred) - Respond to customer inquiries via phone, email, or in-person - Provide information about banking products and services - Assist with account-related issues and transactions - Resolve customer complaints efficiently and professionally - Promote bank services and products to customers - Ensure customer satisfaction and maintain positive relationships - Document and escalate issues when necessary