Duty Manager

Job Description • Oversee daily hotel operations and ensure smooth service delivery. • Handle guest requests, feedback, and complaints professionally. • Coordinate with various departments to maintain service standards. • Monitor staff performance and operational procedures. • Ensure guest satisfaction and compliance with hotel policies. Qualifications • Minimum Diploma/Bachelor’s degree in Hospitality Management or related field. • Minimum 2 years of experience in Front Office or hotel operations. • Strong leadership and problem-solving skills. • Excellent communication skills in English and Indonesian. • Able to work under pressure and in a fast-paced environment.