Field Supervisor – Villa Operations (Kerobokan)

Key Responsibilities Oversee check-ins and check-outs Ensure villas are clean, fully prepared, and guest-ready at all times Act as the main on-site contact for guests Maintain privacy, comfort, and a smooth stay experience Supervise and train staff; implement and enforce SOPs Monitor and maintain shared areas (gang/surroundings) Coordinate with other departments for maintenance or pre-arrival requests Organize in-villa services (minibar, spa, special requests) Solve operational issues without escalation Profile Requirements Experience in villa operations/hospitality in Bali Strong English communication skills (mandatory) Hands-on, reliable, and solution-oriented Able to manage multiple villas and teams Comfortable in a guest-facing role Leadership mindset; able to train and structure staff Based in Bali (15 minutes from Kerobokan preferred) Own motorbike/transport Flexible schedule (weekends and peak hours required) Field-based role (not office-based)