Front Desk Agent

• Minimum education Diploma (D3) or Bachelor Degree (S1) in Hospitality, Tourism, Engineering, or related fields depending on the position. • Minimum 1–3 years of experience in hospitality industry (villas, hotels, or resort preferred). • Strong understanding of hospitality service standards and guest satisfaction principles. • Good communication skills and able to work effectively in a team. • Guest-oriented, professional, and service-minded attitude. • Willing to work in shifting schedules, including weekends and public holidays. • Able to work under pressure in a fast-paced hospitality environment. • Physically and mentally fit for operational roles. • Strong discipline, responsibility, and attention to detail. • Good problem-solving and decision-making skills. • Proficient in English is an advantage, especially for guest-facing positions. • For managerial roles (Villa Manager): strong leadership, team management, and operational control experience required. • For Front Office roles: strong communication, handling reservations, check-in/check-out, and guest relations skills. • For Engineering roles: knowledge of building maintenance, electrical, plumbing, and general repair systems. • For Security roles: discipline, vigilance, and ability to maintain safety and security procedures.