Front Desk Officer (Guest Happiness Team)

Summary We are seeking a friendly and professional Front Desk Officer (Guest Happiness) to create a seamless and luxurious experience for guests that aligns with the high standards of our five-star wellness resort and retreat. Strong English skills and multitasking ability are essential. Key Responsibilities • Welcome guests and create a positive first impression • Efficiently manage the check-in and check-out process • Respond to guest inquiries and special requests • Recommend and book guest activities, dining, and entertainment • Resolve guest complaints promptly and effectively • Act as the liaison between guests and other departments • Handle phone calls, emails, and record maintenance • Monitor the safety and security of guests and the property • Gather guest feedback to identify areas for improvement