Front Office Manager

- Oversee daily Front Office operations to deliver a seamless and memorable guest experience in line with Accor standards - Lead, coach, and develop the Front Office team while ensuring service excellence, guest satisfaction, and attainment of departmental performance targets - Manage daily operations including check-in, check-out, cashiering, room assignments, and guest services - Ensure Accor members, repeat guests, and VIPs receive proper recognition and personalized service - Drive guest satisfaction, online reputation, and service excellence - Manage Front Office productivity, departmental expenses, and collaborate with other departments to optimize hotel performance - Handle guest complaints professionally and ensure timely resolution - Lead, supervise, and develop the Front Office team, monitoring service standards and ensuring smooth departmental operations - Minimum 2 years of experience as a Front Office Manager in a 4- or 5-star hotel - Strong knowledge of hotel operations and property management systems (PMS), preferably Opera - Excellent communication, interpersonal, leadership, and customer service skills, with a strong service-oriented attitude - Excellent command of written and spoken English; additional language skills are an advantage - Ability to work in a fast-paced environment and manage a diverse team - Employee benefits, including preferential rates at Accor hotels worldwide - Develop your talent through Accor's learning programs - Opportunity to grow within your property and across the world - Be part of a company that cares, contributing to Corporate Social Responsibility and Environmental, Social, and Governance (ESG) initiatives