GUEST RELATION OFFICER – JAPANESE SPEAKER

- Diploma or Bachelor’s degree in Hospitality Management, Tourism, or a related field - Minimum of 1-2 years’ experience as a Guest Relations Officer, Front Office staff, or in a similar guest-facing role, preferably in a four- or five-star hotel - Fluent in Japanese (spoken and written) with good proficiency in English; knowledge of additional languages is an advantage - Strong understanding of Japanese guest expectations, cultural etiquette, and service standards - Excellent communication and interpersonal skills, with the ability to handle guest enquiries, requests, and complaints in a warm, professional, and service-oriented manner