Guest Relation Officer Mandarin & English Speaker

Qualifications : * Fresh graduates are welcome to apply. * Fluent in English and Mandarin Chinese, both spoken and written. * Previous internship or experience in a four- or five-star hotel or international hotel chain is an advantage. * Excellent communication and interpersonal skills. * Friendly, professional, well-groomed, and guest-oriented personality. * Strong problem-solving skills and the ability to handle guest inquiries and complaints professionally. Key Responsibilities : * Welcome guests and provide excellent customer service. * Build and maintain positive relationships with guests, particularly Mandarin-speaking guests. * Handle guest requests, inquiries, and complaints professionally and efficiently. * Coordinate with relevant departments to ensure all guest needs are met. * Assist in promoting hotel facilities and services to guests. * Support VIP guest services and other hotel activities.