Guest Relations Officer

Responsibilities:

• Handle guest check-in, courtesy visits, and check-out.

• Welcome guests and assist with the check-in process.

• Explain villa facilities, services, and house rules.

• Handle guest requests, complaints, and feedback professionally.

• Coordinate with Operations and Housekeeping to ensure villa readiness.

• Provide recommendations for local attractions, restaurants, and activities.

• Follow up with guests to ensure a pleasant stay.

Requirements:

• Background or experience in hospitality.

• Good communication skills in Bahasa Indonesia and English.

• Good manners and a friendly attitude.

• Responsible, proactive, and willing to learn.

• Able to work independently and as part of a team.

• Must have a personal vehicle.