Guest Service Agent

- Welcoming guests in a friendly and professional manner. - Perform guest check-in and check-out efficiently. - Provide information about hotel facilities and the surrounding area. - Handle guest inquiries and requests quickly and effectively. - Address guest concerns and complaints with satisfactory solutions. - Collaborate with housekeeping, front office, and restaurant teams to ensure smooth service. - Previous experience in the hospitality industry, especially in the front office. - Excellent communication skills in Indonesian and English. - Strong interpersonal skills and ability to work in a team. - Ability to work under pressure and in different shifts. - Knowledge of computer systems and hotel software.