Guest Service Agent

• Minimum education of SMA/SMK or equivalent. • Previous experience in hospitality, hotels, or customer service is preferred. • Good communication and interpersonal skills. • Friendly, professional, and customer-oriented attitude. • Able to work independently and collaboratively as part of a team. • Detail-oriented, disciplined, honest, and responsible. • Able to work in shifts, including weekends and public holidays. • Able to handle guest requests and provide excellent service. • Good time management and organizational skills. • Willing to follow company policies, operational procedures, and service standards.