Guest Service Agent (GSA)

Komunikasi AktifKemahiran Bahasa Inggris

- Welcome guests & handle check-in/out; - Answer inquiries & address guest concerns; - Manage reservations & room assignments; - Process payments & maintain accurate records; - Support other departments & ensure security; - Promote hotel services & maintain a positive image. - Minimum Diploma in Hospitality, Marketing, or Communication; - Minimum 2 years of experience in Guest Service Agent (GSA) or Front Office Receptionist, preferably in the hospitality industry; - Exceptional customer service skills and active listener; - Has good personality, attitude, discipline and neat appearance; - Highly organized and able to work with a system in following up with customer from quotation to final payments; - Excellent communication and interpersonal skills; - Fluent in English and Bahasa; - Adept at prioritizing, scheduling and multitasking; • Familiar with VHP system; | • Ability to work independently and as part of a team; • Able to join immediately; • Based in Bali.