Guest Service Agent

Qualification: • Minimum Diploma (D3) or Bachelor's Degree, preferably in Hospitality, Tourism, or related field. • Minimum 1 year of experience in a similar position is preferred; fresh graduates are welcome to apply. • Excellent communication and interpersonal skills. • Good command of English, both spoken and written. • Familiar with hotel operations and PMS VHP is an advantage. • Well-groomed, friendly, and service-oriented personality. • Able to work in shifts, including weekends and public holidays. • Strong problem-solving skills and able to handle guest complaints professionally. • Team player with a positive attitude and willingness to learn