Guest Service Agent

• Minimum Diploma (D1/D3) or equivalent, preferably in Hospitality, Hotel Management, or a related field. • Minimum 1–2 years of experience in a similar position, preferably in a hotel environment. • Good knowledge of hotel operations and guest service standards. • Excellent communication and interpersonal skills. • Customer-oriented with a professional and friendly attitude. • Strong leadership and problem-solving skills, especially for supervisory/managerial positions. • Able to work independently and effectively as part of a team. • Able to work under pressure in a fast-paced environment. • Good organizational skills, detail-oriented, disciplined, and responsible. • Willing to work in shifts, weekends, and public holidays. • Good command of English, both spoken and written.