Guest Service Agent

- Minimum Diploma (D3) or Bachelor’s Degree, in Hospitality, Tourism, or related field - Minimum 1 year of experience in a similar position is preferred; fresh graduates are welcome to apply - Excellent communication and interpersonal skills - Good command of English, both spoken and written - Familiar with hotel operations and PMS VHP is an advantage - Well-groomed, friendly, and service-oriented personality - Able to work in shifts, including weekends and public holidays - Strong problem-solving skills and able to handle guest complaints professionally - Team player with a positive attitude and willingness to learn