Guest Service Agent

• Minimum Diploma (D3) in Hospitality, Tourism, or a related field. • Previous experience in a similar position at a hotel is preferred. • Good communication and interpersonal skills. • Fluent in English, both spoken and written. • Excellent customer service and guest handling skills. • Well-groomed, friendly, and professional appearance. • Able to work in shifts, including weekends and public holidays. • Strong teamwork, problem-solving, and multitasking skills. • Familiar with hotel property management systems (PMS). • Honest, disciplined, responsible, and detail-oriented.