Helpdesk Engineer - IT (Medan, Contract-based)

Job Descriptions:

• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers

• Troubleshoot and resolve end user application issues, maintain and update technical support documentation

• Handle asset management, maintain inventory and liaise with vendors

• Maintain and monitor office network infrastructure, IT security and antivirus tools

• Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports.

Requirements:

• Fluent English is a must

• Has experience as IT Service Delivery/Support minimum 3-4 years

• Graduated in Computer Sciences, Information Technology or related field is preferred

• Has basic knowledge of computer hardware, software, and OS (Windows and macOS)

• Enthusiastic and willing to learn in a fluid and fast-paced environment

• Passionate in IT technology and wants to make a difference with technology solutions

• Good interpersonal and communication skills to interact effectively at all levels

• Strong analytical and troubleshooting skills

• Willing to fully WFO from Medan Warehouse