Hotel E-Commerce

E-Commerce & Reservation at Villa Harmony, located mainly at Batu Belig, Kerobokan - Kuta Utara, Badung, Bali.

Qualification :

Male/Female

Experienced at the same field 3-5 Years

Appearance : Attractive, neat, clean, and professional.

Attitude : Friendly, polite, professional, with integrity, loyalty, and responsibility.

Health : Physically and mentally healthy.

Job Description : • Manage all OTAs (Online Travel Agents) such as Booking.com, Agoda, Tiket.com, Traveloka, Airbnb, etc. • Regularly update prices, room availability, and promotions. • Ensure hotel content (photos, descriptions, amenities) is always accurate and engaging. • Monitor OTA performance (ranking, reviews, conversion rates) and propose improvement strategies. • Conduct competitor analysis to adjust pricing strategies and sales packages. • Monitor and respond to guest reviews on online platforms professionally. • Handle F&B and coordinate with Finance and Marketing regarding reservations and payments. • Handle Social Media Harmony Private Villa & Beach Suite • Assist in creating online promotional packages with the marketing team. • Maintain guest satisfaction through fast, friendly, and professional communication (complaint handling). • Receive, record, and confirm bookings from various channels (OTA, website, WhatsApp, telephone, walk-in). • Ensure reservation data is entered into the manual calendar correctly and accurately. • Provide information on rooms, rates, amenities, and hotel policies to prospective guests. • Manage special guest requests and coordinate with the front office and housekeeping. • Avoid overbooking by ensuring strict inventory control between OTAs and manual bookings.

Reporting : • Create daily order reports, pickup reports & occupancy forecasts • Oversees overall villa quality and reports to the Manager.