IT Application Support

Pemecahan Masalah Aplikasi

- Bachelor's degree in Information Systems, or equivalent - At least 1 year of working experience in Help Desk and/or application support - Good knowledge and familiar with: Operating System, Windows & MS Office - Can learn quickly for new applications / systems - Excellent written and verbal communication skills to interact with both internal partners and external clients at all levels High-level written and verbal communication english skills - Ability to assess complex processes and deliver practical solutions - Possessing specialist knowledge of operating systems, devices, applications and software - Log, manage, and own cases through resolution and assist with root cause analysis, identify fix and preventative measures. Ensure all cases are updated on a regular basis and clients are advised of status in adherence to service level agreements. - Support information of identification and escalation regarding application problem and operational issue - Handle daily tickets and complaints - Perform all tasks in accordance with all policies and procedures