IT Helpdesk Support

Operasi TITeamworkMemahami Proses Pengembangan Perangkat Lunak

Requirement: - Bachelor’s degree in computer science, information technology, or a similar field - 3+ years working as IT Helpdesk or end user support - Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors - Knowledge of computer software systems, including databases, office applications, and operating systems - Excellent analytical and diagnostic skills - Advanced knowledge of help desk software and remote-access systems - High level communication skills - Ability to troubleshoot complex hardware and software issues - Patience and understanding Job Description: - Reporting Directly to IT Service Delivery Specialist - Serve as the first contact with customers who need technical assistance via available channels - Layer 1 support for troubleshooting, diagnosing, and resolving technical hardware and/or software issues such as end user devices, meeting room or town hall equipment - Responding in a timely manner to service issues and requests - Keep record of problems and their resolution - Redirect unresolved issues to the next level of support personnel - Provide needed information on IT products or services - Follow up with customers - Prepare and ensure all meeting room equipment especially Townhall/Mondem equipment are running well - Provide needed actions for onboarding as well as offboarding regarding the hardware, software, setup/revoke user accounts - Monitoring and maintaining computer systems and networks