Manager Operasional Hotel

Job Overview: The Operational Manager in a hotel is responsible for overseeing the day-to-day operations of the property to ensure a high level of guest satisfaction, efficient management of resources, and the smooth running of hotel functions. This includes managing staff, optimizing operational procedures, ensuring guest satisfaction, and meeting business targets. The role requires a combination of leadership, operational expertise, and a deep understanding of the hospitality industry.

Primary Responsibilities:

1. Staff Management

2. Guest Experience & Satisfaction

3. Operational Efficiency

4. Budget and financial management

5. Inventory and resource management

6. Marketing and sales support

7. Compliance and safety

8. Reporting and communication

Key Skills and Qualifications:

- Education: A bachelor’s degree in hospitality management, business administration, or a related field. Advanced certifications (e.g., in hospitality operations, management) are a plus.

- Experience: 3-5 years of experience in hotel operations or management, with a proven track record of managing teams and operations.

- Leadership Skills: Strong leadership abilities to guide and motivate a diverse team of staff.

- Financial Acumen: Experience with budgeting, forecasting, and cost control in a hospitality setting.

- Customer Service Orientation: Ability to prioritize guest satisfaction and respond effectively to feedback and complaints.

- Problem-Solving: Strong ability to resolve operational issues efficiently and effectively.

- Communication: Excellent written and verbal communication skills to interact with guests, staff, and management.

- Technology Proficiency: Familiarity with hotel management software, point-of-sale systems, and other relevant technologies.

- Flexibility: Willingness to work nights, weekends, and holidays as needed, depending on hotel operations.