Manager Spa

Responsibilities:

• Oversee day-to-day operations of the spa, ensuring everything runs smoothly and efficiently. This process includes scheduling, facility management, and health and safety regulations compliance

• Hire, train, and manage spa staff, including therapists, receptionists, and maintenance workers, to ensure high-quality service

• Ensure customer satisfaction by addressing client needs and promptly resolving any issues

• Develop and manage the spa's budget, including setting financial goals, monitoring expenditures, and implementing plans to increase profitability

• Create and execute marketing and promotional strategies to attract new clients and retain existing ones. This effort may involve social media marketing, special packages, and partnerships

• Manage the spa supplies, products, and equipment inventory, maintain adequate stock levels, and order new supplies as necessary

• Regularly evaluate service quality and client satisfaction and make necessary adjustments

• Develop long-term goals and business strategies for the spa, identify growth and expansion opportunities, and incorporate industry trends and innovations

• Ensure the spa complies with all health regulations and safety standards, including cleanliness and hygiene

• Create efficient work schedules for staff and ensure enough staff members are available to meet customer demand

  Qualification:

• Degree or certification in hospitality management, business administration, or related field

• Five years of work experience as a spa manager or similar role

• Outstanding customer service skills

• Leadership and team management experience

• Understand and create financial reports, budgeting, and marketing strategies

• Domicile in BOGOR AND DEPOK or willing to be placed in Bogor