Marketing GRO

Warmly welcome guests upon arrival and assist with the check-in process.

Address guest inquiries, requests, and concerns with a positive and proactive attitude.

Collaborate with different departments to meet guest needs and preferences.

Provide guests with knowledgeable information about hotel amenities, local attractions, and events.

Handle guest complaints and feedback professionally and efficiently.

Ensure an exceptional guest experience by anticipating needs and exceeding expectations.

Participate in creating memorable experiences for guests by coordinating special requests and events