Medical Support Executive Manager

Kemahiran Bahasa InggrisKeterampilan Microsoft OfficeMemahami Konteks Kesehatan

WHO WE ARE LOOKING FOR - 4-6 years of experience in the medical field (preferably with a background in medicine or public health) and people management. - Proficiency in using storage and document management tools such as Google Workspace, MS Office, and other relevant technical platforms. - Experience working with a reputable NGO or similar organizations. - Strong document and report writing skills in English. - Proficient with Android phones, laptops, web browsers, Gmail, and other commonly used online platforms. Team Leadership and Management - Oversee people management tasks, including resolving MSE queries, conducting performance reviews, managing documentation, approving leave requests, and monitoring team performance. - Develop and manage team shift plans to ensure seamless operations. - Take full ownership of condition areas (Maternal and Child Health, Non Communicable Disease, TB, General Medicine & Surgery, etc.), ensuring comprehensive oversight. Training and Development - Plan, coordinate, and deliver medical and technical training for new hires and the MSE team. - Schedule and manage ongoing medical and other relevant training sessions in collaboration with teams. Quality Assurance and Auditing - Review and refine medical responses to maintain high-quality service standards. - Conduct audits of medical responses to ensure accuracy and adherence to protocols. Process Optimization - Design and implement new message flows to optimize communication processes. - Manage and report technical issues on platforms (e.g., Freshdesk, Turn, Exotel, Text-it, WhatsApp) used for remote engagement services. Reporting and Documentation - Maintain and manage documentation, including daily, monthly, and annual reports, ensuring accuracy and timely updates. Recruitment and Onboarding - Handle end-to-end recruitment, including candidate selection, medical interviews, training, and reference checks. Field Collaboration - Collaborate with district coordinator, field officer, Product and Program Managers to coordinate hospital or field visits for MSE's.