Online Community Manager

Strategi Pemasaran

Job Descriptions As a Community Manager, you will focus on building, managing, and maintaining relationships between the organization and its online communities. This position requires a proactive individual with a strong understanding of organizational goals and communication, as well as the ability to manage and evaluate the community. The role also demands strong collaboration with other teams to ensure that community programs are successfully implemented and well-executed. Responsibilities Building and Maintaining the Community Developing the community: Creating strategies to grow and strengthen the community on social media platforms and online forums. Engaging with community members: Communicating with members through comments, direct messages, or discussion forums to maintain positive and ongoing relationships. Managing Community Forums Creating and posting content: Crafting engaging and relevant content, including posts on community platforms, to foster communication. Moderating discussions: Managing conversations within community forums or other platforms, ensuring discussions remain constructive and align with community guidelines. Engagement and Brand Awareness Increasing engagement: Developing strategies to encourage active participation from community members, such as polls, quizzes, or interactive discussions. Building brand awareness: Promoting the organization within the community through interactions and collaborations with influencers or key community figures. Analysis and Reporting Performance analysis: Tracking and analyzing metrics such as member growth, engagement, and community sentiment to assess the effectiveness of strategies. Periodic reporting: Compiling reports with the results of analysis to present to the management team or leadership. Handling Community Issues or Crises Addressing complaints or feedback: Mediating and resolving conflicts or complaints from community members swiftly and efficiently. Crisis management: Handling crisis situations involving the community, such as mass negative responses, while maintaining the community's positive image. Collaboration with Other Teams Coordination with marketing and PR teams: Gathering insights from the community and providing input to marketing or public relations teams to support further business strategies. Collaboration with development teams: Providing feedback from the community on products or services for further improvement. Job Requirements Bachelor's degree in Communication, Marketing, or Public Relations. Minimum of 1 year of experience in a similar role. Basic understanding of the digital media industry. Excellent communication skills. Attractive appearance, strong analytical skills, critical thinking, attention to detail, perseverance, discipline, and loyalty.