Operations Executive - Jakarta

Manajemen Kepemimpinan

Responsibilities: • Regular communication with the Manager on the development of each project alongside the production of appropriate reports • Plan, prepare and coordinate operations activities within the assigned markets for products and services (Screen and optimized profit of new go-ahead booking, Control confirmations in terms of quality and price, Create Meals Plans and PowerPoint presentations to offer to clients, Create excel flowcharts of itinerary and services/hotel arrangement, Push pending bookings) • Reserve and manage changes on all components of a tour prior go ahead stage including hotels, coaches, guides, attractions, etc on the system • Prepare invoices and credit notes including negotiations as necessary • Check purchase orders • Finalize and print final documents • Support local service account queries • Clear, open and effective communication with Hotel Reservations and Inbound Operations teams as well as 3rd party suppliers • Complaint and compensation handling • Coordination with Sales on troubleshooting and tour feedback • Communicate with all clients during the whole process of sales, including the compilation of quotations and professional offers • Provide continuing after-sales contact with existing customers • Work within defined profit margins as agreed within the company and in consideration of client profile, competition and buying rates and in coordination with sales • Effective coordination of all assigned tours, meetings, incentives and events from commencement to conclusion • Maintaining deadlines according to project requirements • Implementation and adherence of/to sales procedures and operating guidelines according to each project and respective responsibility • Project/Event delivery, to include standards and quality of service • Attendance on-site during the delivery of projects where applicable • Working within the agreed profitability policy • Strict management of and maximization/optimization of supplier costs and charges • Regular and accurate reporting of costs and sales values as each project progresses to final reconciliation • Working within financial constraints of company guidelines for invoicing, client payments, pre- payments, credit control etc. • Maintenance and delivery of agreed levels of service as defined by each event/project during all stages of pre-sale, planning, delivery and post-event. Requirements: • Diploma in Tourism/Hospitality Management or equivalent. • Ability to work effectively with the systems and procedures, attentive to detail, strong problem- solving skills and a can-do flexible attitude. • Professional Skill of English in both oral and written, other second language will be an advantage • At least 2 years) of working experience in the related field / MICE agency is required for this position. • Ability to work under pressure and tight deadline • Flexibility in working timing. • Ability to work independently, resolve problems and be a trouble-shooter. We are looking for someone who is: • Passionate and want to learn tourism business especially wholesale • Enjoying working in back office & operations • Team player and with good communication skills • Result oriented, creative and energetic. What we offer: • Opportunity to work in an international environment. • Diverse & Inclusive culture. • Learning and training opportunities for growth. • Dedicated Employee Engagement Activities.