Operations Manager

Keterampilan Komunikasi Efektif

Key Responsibilities: Oversee the day-to-day operations of the class sessions, ensuring smooth functionality and user experience. Manage and optimize class operations, including scheduling, resource allocation, and tutor assignments. Collaborate closely with the CTO to successfully migrate the platform to a new system, ensuring minimal disruption to business operations. Oversee tutor recruitment, onboarding, training, and performance management. Collaborate closely with the Learning & Delivery team to develop and implement effective tutor training programs. Manage tutor schedules and assignments to optimize class coverage and student satisfaction.