QA Staff

Job Description

• Develop and implement a standardized QA framework for Risk and Front Operations.

• Ensure consistent monitoring, evaluation, reporting, and escalation of quality issues.

• Conduct regular quality audits on operational processes, documentation, and customer interactions.

• Identify gaps, trends, and root causes of recurring issues to support continuous improvement.

• Collaborate with Risk, Front Ops, Anti-Fraud and Compliance teams to ensure alignment with internal policies and regulatory requirements.

• Contribute to reducing operational risks by recommending process enhancements and preventive actions.

• Provide cross-functional visibility on performance metrics, recurring defects, and training effectiveness through dashboards or periodic reports.

• Monitor the execution and effectiveness of corrective and preventive action plans (CAPA) to ensure issues do not recur.

• Ensure QA documentation, checklists, and SOP references remain updated and aligned with business changes

Qualifications

• Minimum Bachelor’s degree (Finance, Business, Risk Management, or related field).

• 1–2 years’ experience in Quality Assurance, Credit, Audit, Risk Control, or related areas in financial services.