Quality Control Desk Collection

Requirements

• At least 2 years experience as Quality Control/Quality Assurance

• Have prior experience in Collection will be a good advantage

• Candidate must possess at least Associate's Degree (D3)

• Good understanding in control, monitoring and coaching

• Able to work under pressure and target

• Good communication in English (written & spoken)

• Strong communication skills

Responsibilities

• Conduct quality evaluation for Desk Collection Operator by doing silent monitoring of phone calls based on a particular standard and prepare/analyst reports to provide suggestions for improvements based on the results of the reports

• Deliver feedback to Desk Collection Operator based on quality evaluation to improve Desk Collection performance

• Participate in calibration and mini calibration meeting to give information about phone call quality.

• As quality representative in morning briefing & on the floor meeting to monitor the information given is accordance with current situation and policy procedure